At ELN Technologies, Inc, our goal is to offer the best customer support in the industry. We don’t outsource any part of our support operation – when you call our support, you are speaking directly to us. Our help desk, quality assurance and development teams work together at a single location to ensure speedy resolution of problems, maximum responsiveness to feedback, attention to detail and overall customer satisfaction. Most of our staff have worked in life-science research, so we know your workflows and we speak your language. Customers who sign up for our “Gold” maintenance package even enjoy the luxury of unlimited service calls for their site admins. If a site admin with “Gold” maintenance package has any kind of usage question, or just wants to chat about best practices and workflow tips for their end users, just call us and we will be here for you.

Click hear to read about our support packages>>

SUPPORT DEPARTMENT

support@rescentris.com
(614) 454-4556

SALES DEPARTMENT

sales@rescentris.com
(614) 416-3426

TOLL FREE (866) 923-2373

CERF Support Online

Click here to visit our online help.
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If you are an existing customer, you can access our online documentation from within your CERF client. Just go to the help menu and choose “help contents”. Our online documentation is updated frequently and contains the most up-to-date information available. If you don’t currently have access to your CERF client software, you can still see our online documentation. To access online help directly you will need your organization’s online help login credentials. Your local CERF site admin can provide that information. Login here. If the site admin is not available you can contact our support using your organizational email address and we will provide this information for you.

CERF Central Online

Click here to visit CERFCentral.com
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ELN Technologies provides all new customers with their own CERF Central page. This page is typically accessible only by the locally assigned CERF administrator. CERF Central provides local CERF site admins with a private portal where they can access CERF resources associated with their deployment including:

Server and client installation files
Third-party applications required for CERF
Links to online documentations
Training materials
Documentation for previous CERF versions
CERF patches and updates
News and alerts
Direct link to online documentation
Other resources and files you have requested

If you are a CERF site admin you can log in here to access materials for your site. If you have forgotten your username or password, please email support@rescentris.com from your organizational email address so that we may assist you.

About CERF Training

ELN Technologies offers both the personal touch of onsite training and the convenience of remote, web-based training. Whichever option you choose, you can be sure that your users will be using CERF efficiently soon after deployment. There is no steep learning curve to traverse and no dense manual to plough through before you can get started. Our trainers are experienced professionals who can tailor your training sessions to meet the specific needs of your organization. Our online documentation is clear, simple and modular, allowing you to learn just what you need to get started, but quickly facilitating the transformation of CERF beginners into sophisticated power users.

About Updates

It is important to keep your CERF server and client software up to date. ELN Technologies contacts customers with current support agreements to let them know when updates are available. Customers can see the version of the server software they are currently using by opening the CERF client, logging into their server and choosing sessions > session info. To see the CERF client version (and the versions of all other CERF components) go to the CERF menu > about CERF > components, then look for “CERF client” in the list.

The current release version of the CERF server is: 4.5.0.25

If your version numbers are different from the versions above, contact our support to schedule an update.

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