Customer Satisfaction Survey

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Please rate your experience using the following scale: 1=Strongly Agree, 3=Neutral, 5=Strongly Disagree

CERF Installation & Training

1. The installation of my CERF client was easy and fast.

1 2 3 4 5

2. My CERF trainer was clear and professional.

1 2 3 4 5

3. My CERF training was sufficient to allow me to use the product.

1 2 3 4 5

4. The CERF self-paced training tools, guides, and videos were valuable to me.

1 2 3 4 5

5. I feel that I am competent using CERF.

1 2 3 4 5

CERF User Experience

6. The CERF interface is intuitive and easy to use.

1 2 3 4 5

7. The CERF application is fast and responsive.

1 2 3 4 5

8. The CERF application is reliable (e.g. does not crash or contain bugs).

1 2 3 4 5

CERF Customer Support

(You may leave blank if you haven't interacted with Resecentris Support.)

9. Customer Support is courteous and professional.

1 2 3 4 5

10. Customer Support is responsive and accessible.

1 2 3 4 5

11. Customer Support resolves my support issues.

1 2 3 4 5

Comments and Suggestions

If you are exceptionally happy, dissatisfied, or anywhere in-between with your CERF experience, please explain here.

You may also suggest new features or improvements for future releases of CERF. Your comments may be included in training or marketing materials.

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